Shipping policy

Shipping

Eepebktemuyilibo
Stefan Markus Fröhlich
Schwabacher Straße 10, 90762 Fürth, Germany
Email: info@eepebktemuyilibo.store
Phone: +49 911 3920467

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Media walls and units

Media walls, the lift cabinet and the full-wall system are large and heavy and ship on a pallet in several cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not up stairs or into the room. Plan help — assembly and wall fixing are a two-person job, best done by a competent fitter — load-bearing walls to fix to, and a separate compatible electric fire for a niche. Mounts, shelves, cable kits and bias lighting ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.