Refund policy

Returns & Refunds

Eepebktemuyilibo
Stefan Markus Fröhlich
Schwabacher Straße 10, 90762 Fürth, Germany
Email: info@eepebktemuyilibo.store
Phone: +49 911 3920467

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@eepebktemuyilibo.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a unit or wall that has been cut, fixed or installed cannot be returned, as it cannot be reused safely. Unused, uncut parts and accessories may be returned within the withdrawal period. Electric fires for a niche are bought separately. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Hinges, soft-close runners, LED strips, lift motors and finishes wear with use and are stocked as spares — this is normal, not a defect. Damage or injury from fixing a TV mount or media wall to plasterboard without proper fixings or to a wall that cannot carry the load, from exceeding the TV or shelf weight, from a tall unit not anchored against tipping, or from enclosing an electric fire without ventilation is not a warranty defect, and is a serious safety hazard.